Contact List for NHS Boards
These details were checked with the Boards in August 2022.
Please also see here for details of the relevant schemes: Claiming Travel & Subsistence Expenses (scot.nhs.uk)
In general, the cash office will assist and advise with claims in the first instance but claims for travel outside the Board may be referred on to the ‘Safehaven’ team.
| NHS Board | Contact | Telephone | Other Details | |
| NHS Ayrshire & Arran | Out of Area Patient Expenses Travel Claims Finance Department Stair Team Base Ailsa Hospital Dalmellington Road Ayr KA6 6AB | 07816 367 331 | Ayrshire_Patient_Travel@aapct.scot.nhs.uk | patients-travel-expenses-finance-operating-procedure-v30.pdf (nhsaaa.net) |
| NHS Borders | Borders General Hospital Admin | Main switchboard 01896 826000 Admin Office 01896 826 044 | bghadministration@borders.scot.nhs.uk | |
| NHS Dumfries & Galloway | Cashiers Office in DGRI or Cash office in local hospital | Main switchboard01387 246246 | Dg.cashiers@nhs.scot | Patient Travel Guidance 2017 (nhsdg.co.uk) |
| NHS Fife | Finance Office Heather Kirk | Main switchboard 01592 643 355 | How to get to hospital | NHS Fife | |
| NHS Forth Valley | For travel within Scotland: Cash Controller, Falkirk Community Hospital, Westburn Avenue FALKIRK, FK1 5SU | For travel within Scotland: 01324 673650 | For travel out with Scotland: fv.crossbordertravel@nhs.scot Or to the following address: Finance Department, NHS Forth Valley Falkirk Community Hospital Westburn Avenue Falkirk FK1 5QE | Board Paper Summary Template (nhsforthvalley.com) |
| NHS Grampian | General Office, Purple Zone, Aberdeen Royal Infirmary | 01224 552237 or 01224 554150 | gram.patienttravelari@nhs.scot. | Transport & Travel (nhsgrampian.org) |
| NHS Greater Glasgow & Clyde | Sandyford | 0141 211 8137 | adultgender.sandyford@ggc.scot.nhs.uk | NHSGGC : Hospital Travel Cost |
| NHS Highland | Finance Department Assynt House Beechwood Park INVERNESS | 01463 704902 | nhshighland.patienttravel@nhs.scot | Patient Travel (scot.nhs.uk) |
| NHS Lanarkshire | Cash Office, Kirklands, HQ | 01698 752301 | MK.GeneralOffice@lanarkshire.scot.nhs.ukcash.office@lanarkshire.scot.nhs.uk | |
| NHS Lothian | Cashiers Office (for travel within Lothian)Safehaven (for travel outwith Board) | 0131 242 1000Main switchboard | safehaven@nhslothian.scot.nhs.uk for outwith Board | |
| NHS Orkney | Patient Travel office | 01856 888045 | Ork.traveladmin@nhs.scot | https://www.ohb.scot.nhs.uk/service/patient-travel |
| NHS Shetland | Patient Travel Office NHS Board Headquarters Upper Montfield, Lerwick | 01595 743305 | shet.patienttravel@nhs.scot | NHS Shetland: Patient Travel Office (scot.nhs.uk) |
| NHS Tayside | Cashiers Office, Level 8, Ninewells Hospital, Dundee. DD1 9SY | 01382 632412 or 01382 632433 | tay.ninewellscashoffice@nhs.scot | NHS Tayside (scot.nhs.uk) |
| NHS Western Isles | Patient travel office | 01851 708021 | wi.patienttravelwihb@nhs.scot | Travel – NHS Western Isles | Serving the Outer Hebrides of Scotland. |